Membury Services M4
Comment on Membury Services MSA
i visited membury service station last friday with my two kids i got £10 of petrol fat pump 14, only to be charged £56.24.!!!!cause i didnt have my glasses on at the time, i told the cashier what pump id used, so i didnt look at the total on the till untill it was too late..yh we all know mistakes are made and the cashier was very sorry, he gave me a reciept, and said my money will be back in my account within 3 days....im its now friday again iv still not had my money back, iv e-mailed customer services, iv phoned them, no answer. im a single parent, living on benifits my yougestson is disabled and i need my money, and i still had to pay the £10 for my petrol
carol tollon, 13 August 2010
Membury westbound on 17 July 10. Scruffy disinterested staff and restaurant. My cup of tea was 1.99 and vile. I sat on the balcony with litter blowing around my feet and ate a pleasant prawn sandwich. Shame to have spoiled the almost uniformly disgusting customer experience with a decent sandwich.
Nigel Thurstan, 19 July 2010
I stopped at these services on 2nd April with my mother who is a wheelchair user and needs to use the disabled toilet facilities. There was no drop down bar in the ladies disabled toilet making it unsafe for my mother to use. The bar was broken when I last visited this services with my mother at Christmas time, now it appears it has been removed an not replaced. The disabled toilet outside the male toilets was very smelly and I needed to clean the whole of the toilet area before I would let my mother use it. This is totally unacceptable. I have to say that the ladies toilets were in an equally filthy state and had appeared to not have been cleaned at all or at least adequately for some time.
D Franks, 7 April 2010
I have always thought of Membury Services a nice pleasant place for my passengers to call into. How much i have been mistaken by my visit on Saturday 6th Feb. The staff member who would only reluctently give her name as lyn was rude, aggressive, and most unhelpfull. Also in filling out some paperwork refused to give me a copy till i pleaded for my copy, this was thrown at me, told to fill it in myself, i refused, then she signed it as manager, but on questioning she is not. This is keeping it in simple terms, but my passengers on coach, or private hire cars wont be taken into membury west untill i get a written apology.
Mr A.R.Stead, 8 February 2010
What a terrible, plastic hole. Especially awful in the summer, where the only outside seating area is a small concrete balcony hanging off the back. I saw a family trying to perch on the grass hill at the front without much success, but it was still probably better than being inside.
Matt Gibson, 23 August 2009
The ladies tiolet was disgusting, it was had to find one tiolet that was not over flowing, there was no soap in the dispencers and only one handdryer seemed to be working and the floor was grimy. I was talking to someone who used this service in June, she said it was the same then. Now I know we dont use this service station that often about 6 times a year, but it needs to be alot cleaner than it is.It used to be the best one on that motorway, now I can say it must be the worst.
Mrs Redfern, 16 August 2009
Thank you Linda for care and kindness shown to me whilst I was feeling unwell, and for calling the ambulance on my behalf.I am pleased to say I finished my journey with no further problems, and I have had a very enjoyable week-end with my wife and friends.Once again many thanks to all concerned
Colin Greenslade, 18 May 2009
Membury is the service station of school trips and airport runs, It therefore holds a special place in my heart. I have never had a disapponting visit and therefore proclaim it my second favourite service station in the country after Fleet, which only wins on account of the walkway over the motorway.
Ra, 7 February 2009
I accidentally left my shoulder bag containing credit cards, camera, PDA etc on the East bound restaurant patio area of Membury Services. About 2 hours and 102 miles later I realised what I had done and phoned Membury. Not only did they have my bag, but the restaurant manager, Lee, treated me to some welcome refreshment when I returned later that evening. Membury will now always have positive memories for me!
Mike Dyer, 30 August 2008
I found having coffee on the terrace at Membury delightful - there was a wonderful view over their wildlife area, and being able to walk into that area was very refreshing.
Libby Hudson, 3 August 2008
Fantastic westbound servae. Eastbound leaves a lot to be desired.
William Jenkins, 12 February 2008
, 17 January 2008
As tutor incharge of a coach load of 50 students aged between 15 35. we called into your services on return from a trip to London, only to find the public conviencences to be in an appaling state unclean, smelly, As for the Burger King franchise some of my students aged 15-16 had to queue up for 35 mins only to be told that they would not be served as the till had broken down, even though there was an adjoining till being used, they were told if they wanted food they would have to join the back of that queue.who had only been queuing for 5 mins.I feel if the customer had been older this incident would of been handled differently.
Andrea King, 6 November 2007
At 7:30am I bought a croissant (to take away) from Coffee Primo, which cost me an astounding £2.30 (bear in mind I am used to London prices). Whilst continuing my journey I tucked into the £2.30 croissant only to find it was stale!
N Little, 9 August 2007
My wife and I used these services east bound on 28 December 06 and west bound on the 29 December 06. We used the restaurant and toilets on both occasions. The carpeted area under the tables was dirty and had not been vacuumed for days. The toilets particularly on the 29 December were extremely unpleasant and smelly with the odour from the mens toilet escaping into the public areas. Truly a disgusting situation which needs to be put right now. The coach party of 50 people all remarked on how they would avoid these sevices in future.
R Brown-Jackson, 3 January 2007
Possibly the best welcome break services- better than Michael Wood. If you are going to London via the M4 make membury your stop. Toilets clean for welcome break
richard inglis, 7 November 2006
And, if you've got one, you can upload a picture of Membury Services!
