Tell us all about your experiences of this service area.
Visited 9th May 2016. No signs for disabled parking. From the main car park met by a steep flight of steps. Level inside, but no seating for Greggs customers. Sat outside on wet seats in the rain. Toilets stinking, and look as if no maintenance done for a year or so.
Huw Jones, Tue 10 May 2016
Lamentable it certainly is! Tried it for a business meeting - facilities are sparse. WiFi useless. To top it off I went over my parking time and got slapped with a Â£100 fine. Note to self - and others - avoid Cardiff Gate services, clearly not interesting in customer experience
Steve H, Fri 29 May 2015
The only redeeming feature of Cardiff gate Service Station is the presence of Waitrose.
The level of service in the remainder of the facility is lamentable.
Starbucks: staff treat a dirty and untidy coffee shop as a holiday camp, I also noticed (again) a number of favoured 'customers' receiving freebies at the end of the servery. Customer service is appalling.
Toilets, both male (and female, I gather) are in serious need of refurbishment and the cleanliness is at best 'hit and miss'.
Burger King, WHSmith and KFC are staffed on a shoulder-shrug, couldn't care less basis.
Paul Hewer, Wed 22 Oct 2014
I was at these services the other day and was "served" by a woman in the whsmith shop called Jan I think.The service was absolutely disgusting!
I asked if the coffee machine was working to which she replied "does it look like it?" Pointing at an out of order sign! When I got to the till to pay, I asked if the sweets being sold for a pound were good value and was told "oh I don't know do you want them or not?" The whole way through she kept tutting Terrible! Needs a lesson in manners!
Robert Jenkins, Tue 28 May 2013
My husband and I stopped at Cardiff Gate Services on Tuesday morning, 2nd April. We were appalled at the service that we received in the Starbucks coffee shop. The coffee shop was very cold and unwelcoming. The young man forgot what drinks we had ordered then forgot the sausage breakfast roll that we had ordered. When my husband chase up the order the young man behind the counter remembered that they were being cooked / toasted or what ever. On passing them to my husband one half of a sausage fell off the plate which he totally ignored. The bread was so over cooked it was completely inedible.My husband was so hungry he ate some of the sausage but i was unable to eat any of it. My husband took the food back to the man who had served us and said that the food was unacceptable - awful I think he used. At this point the young man smirked and said "A bit over cooked was it?" We received no apology.We will be frequently be travelling from the Midlands to Wales via this route and I can assure you we will not be stopping at Cardiff Gate Services again.To conclude I am totally appalled that a coffee shop under the name Starbucks is so badly run that a costumer would feel so angry.Loraine Cottee
Loraine Cottee, Fri 5 Apr 2013
If you intend to use for a meeting that may run over 2 hours use somewhere else - parking charges. Really good hotel at Junction 32 that has the same coffee outlet and a better Service station at J33 - at both these you will be welcome as long as you purchase some food or a drink. Avoid!
Jane Smith, Thu 21 Mar 2013
Used these services this evening, and was served in the whsmith by "will" who was in a Waitrose uniform?Absolutely fantastic service!Then I had a drink in the Starbucks and had great service from Owen.
I will be back
Sue Denim, Fri 8 Feb 2013
Parking Charges: Free parking up to 2 hours, charges apply after 2 hours. Cars: Ã‚Â£8.00, including a Ã‚Â£2.00 meal voucher. Caravans, Coaches and HGVs: Ã‚Â£15.00, including a Ã‚Â£6.00 meal voucher.
They have Parking Eye here and as I stayed for 3 hours meeting a client they deemed it fit to charge me Ã‚Â£100 when it clearly states Ã‚Â£8 above. All that for paying them money to drink poor drinks and eating rubbish food. Terrible services and that charge compounds it. Avoid like the plauge
Dave, Mon 28 Jan 2013
Entrance to services created mild confusion due to poor signing and very faint arrows on forecourt (we didn't realise there was a Toby Carvery until exit!). Inside the services, it was very spacious and it would be possible to swing around a large child's buggy (bugaboo or suchlike) or wheelchair with ease.
The Waitrose had a wide range of healthy snacks and confectionary; there was even oven based provisions - ideal if within 'the keeping your food at a reasonable temperature' distance from home. The slim checkout gentleman cashier (late 50s) was very kind, but never contrived, and offered useful and humerus chit chat about the weather and such like. He was apologetic about the 5p charge for the plastic bag; this wasn't necessary however as I am a firm believer that this small action supports the battle against landfill and for the endeavours in the world to recycle and reuse. This unnecessary warning will not be held against the gentleman, Waitrose or the services as a whole.
In Starbucks, Ian was very helpful and appeared to show no frustration when I delayed card payment as I was browsing the refillable Starbucks hot liquid receptacles. 'Not a problem,' he stated when I apologised (please be aware there was no one queued behind me and this was the reason for my 'devil may care' approach towards the chip and pin machine). However, when I asked for a heat defender for each of my coffees to protect my hands, the second gentlemen exclaimed 'we don't have any, sorry...' I then asked if could grab an extra cup or two to prevent my hands from perishing from the exuding heat from the large vanilla late and small cappuccino. He said it was ok. However, this meant I had to reach into a 'customer no go area' for the aforementioned secondary receptacles causing an awkward atmosphere as I violated Ian's service region. To say this was a crossing of boundaries, is an understatement - both literally and metaphorically.
I then decided to utilise the toilet facilities, I wasn't at burst point but I had a large vanilla late and knew I had two more hours until the next scheduled service stop. On entering the toileting corridor, I was struck immediately by the level of chemical cleanliness. Initially, this settled me slightly - however on reaching the male ablution section, it was quite clear that this chemical odour was simply a mask for the stench of urine and faeces. The facilities had clearly seen better days and although cleaning implements were visible, there was no signature based timetable to suggest it had been cleaned recently. I wondered whether this was a self clean facility, but I then realised that the cleaners here were battling in an unwinnable fight against the ageing resources. The plastic area at the base of the urinal was severely discoloured, a result of years of urine pounding from inaccurate shooters. I counted the pineapple chunks (not sure of the correct term for these urinal refreshers), and calculated the average amount in each basin. The answer was zero. Zero. Not a word more is necessary here.
The fold away warning sign for a slippery floor is normally a welcome cautionary piece of equipment - but not when the floor is bone dry! The sign lead to me being needlessly cautious; the gentleman relieving himself in the stained pee drainer (third on the right as you go in) sniggered knowingly while i was palming the floor realising the lack of moisture and the unnecessary tiptoe shuffle I had administered on entry. Get with it Welcome Break! You are appearing like a special service station here, and not in a complimentary way.
I have deemed these services as average.
Nigel on Elm Street, Thu 1 Nov 2012
Just called in the welcome break in Cardiff. Wow! What a welcome break it was!!Had a Starbucks which was delightful, then went to the waitrose. Large chap with glasses, absolute star! What a credit to the site. Toilets were clean as wellJimmy
Jimmy jay, Sun 15 Jul 2012
Worst services I've ever stayed at. Paid Ã‚Â£16 to stay here and can't even get a shower as their shut. Please stay on the M4 and go to the next service area at least it's 24 hrs. P.S it's 3.30 am. What a joke.
John green, Fri 12 Aug 2011
I think there should be a thorough stock inspection, especially of soft drinks as 2 days ago, I bought a 500ml bottle of DR Pepper.That expired in July 2010!I also drank some of it not realizing!So please be cautious of their goods!
Miss Burrell, Sat 28 May 2011
Excellent service station, the staff were very friendly and i enjoyed my burger king meal, everything tasted so good.
carl, Sat 8 May 2010
Well after reading the previous comments i still decided this might be the place i needed to meet some friends at as they passed through wales,but tried to ring and find out what time they open until and surprise surprise even the phone number is wrong!!!!! Try somewhere else i think.
annemarie, Wed 5 May 2010
just had a shower and they were filthy . Would have said something to the attendeant but could not find him
Morley, Fri 5 Mar 2010
This is the worst service station I've been to in a very long time. The toilets smelt awful.
Arriving at the restaurant at 11.40am, the only hot food was a tray of baked beans and 2 rashers of bacon!!! We ordered our breakfast, as did other customers after us, and had to wait 40 minutes for it. In the meantime, they switched the menu board to lunch, but when a customer placed their order, that wasn't ready either. What a bizarre way to run a service station restaurant.
If we hadn't already paid for it, we'd of left & gone to the next service station - needless to say, we won't be stopping there again.
Gaynor Seckerson, Sun 6 Dec 2009
Brilliant Staff. They were well mannered and great to talk to. They really seemed that they cared about their jobs.
Timothy, Thu 3 Dec 2009
On 13/8 am, the washbasins in toilets were dirty, obviously not cleaned for a long time. Hand driers and other facilities were out of order. What a terrible impression it gives to visitors about Wales. It was a disgrace!
Tony Mitchelmore, Sun 16 Aug 2009
gavin an stacey filmed hear again a few weeks ago, this time using the coffee primo unit and the carpark.
Anonymous, Fri 14 Aug 2009
Arrived with caravan at 12.30 to find services closed had to use toilet at forcourt. No body about for at least 1 hour parked up with other caravan in lorry side, found security man. Not a good overnight stop as building fans on all the time
Keith Marshall, Sun 2 Aug 2009
Appalled with the state of the baby changing/disabled toilets. The bin was overflowing with nappies and faecces, the floor dirty, the room stank, and there were no hand towels. The sign said toilets are inspected very 45 minutes, and that a male cleaner was on duty. But when we asked the staff in WH Smiths they said the cleaners went home at 3pm, and the duty manager was due in tomorrow. We told them of the state of the facilities and gave the staff our number asking for the duty manager to call us today. She has not. To do their credit, the staff from WH Smiths and Burger King immediately got a bin bag and tried to empty some of the mess. We then had to sit in the food court to breast feed our 8 week old baby.
We are appalled at the lack of hygiene, and disappointed in the poor baby facilities (when compared with the likes of Moto). Especially at the end of a long bank holiday weekend, with more families travelling, IÃ¢Â€Â™d imagine theyÃ¢Â€Â™d retain cleaners for the whole day and evening.
In future we will endeavour to stop at cleaner and more child friendly service stations.
Vince, Tue 5 May 2009
it is good at cardiff gate
chris, Thu 25 Dec 2008
a very light and airy building with very polite staff a great service area to visit if you dont want to be stuck in traffic during the road works on the m4
beryl james, Thu 6 Nov 2008
Clean toilets.Well stocked shop.Cooked breakfast was hot and not burnt and crispy like the one I had at the M48 service station the other day.Glad I gave Cardiff Gate a try - well worth it compared to Magor and other nearby ones along the M4. GIVE IT A GO!!
Jiggy Jag Jag, Mon 22 Sep 2008
this is now owned and run by welcome break
dan, Sun 2 Sep 2007
the only thing that was open was the restaraunt (great) and ther toilets the shop was closed burger king little chef coffee place and the other empty retail outlet the petrol station was the only shop open on hte whole services site appauling DON'T use any welsh service areas on the m4 they are all rubbish
phil causeway, Wed 25 Apr 2007
I stopped here after the Rolling Stones gig in order to go to the toilet, but the toilets were closed. The only facilities available were petrol, and the forecourt shop was closed and being operated through a night window.
I ended up using a nearby field. It was something I didn't expect from a motorway service area.
Steve, Wed 11 Oct 2006
not great, quite dead actually.
nicky, Sat 24 Jun 2006
The worst services I have been to. Dark and dirty toilets and non-existent, amateurish coffee facilities (basically a machine a similar size to a Tassimo, but no cups to be seen anywhere, or anything!!). They are flattering themselves calling themselves a motorway services.
Assimilate, Fri 23 Jun 2006
Cardiff Gate Services M4 is a 2 burger rated service area.
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