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I met up with my cousin here on her way back to England last Saturday 9th July 2016. We decided to have a bite to eat. We had (make that tried to have) fish and chips. The knife wouldn't even go through the batter of the fish and inside the batter was very thin dry horrible fish. I was so embarrassed, that she was trying to eat this rubbish before a 6hr journey. I would NEVER eat or recommend anyone to eat here, it was disgusting. She tried her best to eat it, just to be nice, because she knew I had paid for it and didn't want to disappoint me.
Half the tables were dirty, and it's not as if it was busy. We tried to find someone to talk to before we left but I think they were all in hiding and who could blame them. Disgusting rip off. Never again! Do NOT waste your hard earned cash in this place! It is a disgusting cesspit of a place and should be condemned by Environmental health.
Starrybright, Thu 14 Jul 2016
Stopped off at services october 2015.what a disgusting roadchef .bins inside and out side over flowing. Toilets were not fit for my dogs.you could write your name on the sinks they were so dirty.looked as if they had not been cleaned for days.containers under the sinks to catch the drips as pipes must have been leaking.would not visit the services again.would rather wet myself.
steve, Mon 12 Oct 2015
Grim miserable unkempt, prices are not as advertised on the website Why anyone would choose to come here on purpose is beyond me. I find myself trapped here due to my driving hours, next time I'd rather take a fine from VOSA.Maybe Channel 4 could film one of their bleak documentaries here or a Mike Leigh film where everyone is depressed.Just when you think it can't get worse, your food turns up. I won't describe as I don't want to re taste it in my head. The staff seem aimless and neutral. On the upside I can get a good 4G signal on my phone and that's pretty much it.
Scott, Thu 28 May 2015
This services is a disgrace. Its dirty .the table tops are thick with grease (all of them) after years of bad lazy wiping , i scrapped offf about a centemetre of grease . just disgusting.Staff are rude and have no customer service skills. Its always worrying when the same person takes our order, uses the till, goes off to cook and brings you your food. That will be multi tasking then !! The food was horrible, the chips were re-fried and a serious health hazard. The place was empty - not surprised. I here this chain is up for sale, nobody would buy this !! but maybe thats the reason why it is so run down, no investment.The tables i suspect are a serious health hazard. Do these places ever get inspected by food standards ??
peter watson, Sat 5 Apr 2014
just hit a massive pothole on exit /no lighting to road /potholes everywhere on site/damaged wheel/tyre and wishbone engine management light now on//someones going to have to pay 1/2 2014
john mccaig, Sat 1 Feb 2014
They adopted new way to make money through cashpoint. They don't take cards and ask you to get cash from machine which charges you £1.19. Slip road are in very poor condition thanks for reminding me my village in Pakistan. Food is also very expensive.
Waheed Ahmed, Tue 7 Jan 2014
This service area is well in need of refurbishment. A lick of paint and the potholes in the access roads repaired would work wonders. That said, when we visited, it was late at night and only the Cafeteria and Costa was open. The whole area was spotlessly clean including the toilets. Service area toilets that don't stink are a rare find, but these were better by quite a wide margin. Staff were efficient and friendly. This is a service area we will be very happy to use again.
Robert Main, Tue 12 Nov 2013
Needs up dating the tables were very sticky and need a good scrubing
Anonymous, Sun 14 Jul 2013
your staff nead to go to charm school as the evening staff where very rude when talking to custumers after had given food order and then hoovering around us while we where eating will not call at that services again have been to lots of roadchefs before and have not been spoke like that soi hope something is done about it.
mrs a calcutt, Wed 13 Mar 2013
Road leading back to the motorway is in a terrible state. Car went down a pothole with a terrible bang. We are put off stopping here again.
Susan Smith, Thu 31 May 2012
hi there, as an employee of the hamilton sevices (petrol station) i must say all of the comments are negative and the potholes are not our responsibility, it is the councils and e have contacted them on many occasions. Our customer service is our top priority, and for fuel prices, its not our fault the government keeps putting it up. So in your future visit I hope you are happy ith our servicesate the forecourt.
kind regards, RRoadchef employee.
naomi, Sat 5 Nov 2011
Stopped off at this so called service station on the 3rd of April 2011 road in is full of potholes worse road i have ever seen thought i was in a third world country and ladies loos were filthy with two loos leaking all over the floor and no signs to warn people.will avoid this place at all costs!
trish, Mon 4 Apr 2011
Stopped at 5.50am on a Sunday - and the services were closed! I thought motorway services had to be open 24 hours. The petrol station and shop were open, but standing in a shop is not restful; you should be able to sit down and have a coffee. Considering that I'd just passed four signs saying 'Driving while tired can kill, take a break', this was ironic. The lady in the petrol station said the services were supposed to open at 6am, but at 6.11am there was still no sign of life, apart from other drivers waiting in the car park, so I left, very disappointed.
Paul Todd, Sat 30 Oct 2010
Visited the petrol station and at £1.22 a litre must be the most expensive fuel in the country
Alexander Hepburn, Thu 18 Mar 2010
Its just not little chef!!
Lauren Fish, Mon 12 Oct 2009
Stayed there on a few occasions and had a pleasant stay, Being a lorry driver you need a decent shower, decent food and a reasonably quiet place to park up, Hamilton I feel ticks most of these boxes, Showers are ok, in need of a little sprucng up but usable, The food and services was top notch very friendly staff, and the parking was a little noisy due to the motorway and trailer changovers but not as bad as some i have been to.
David, Sun 28 Dec 2008
Never bean here but it dos nit sdound that nice. same they carnt get it like anour certon Hamiltion
luke goodman, Fri 24 Oct 2008
Will not pay £4.50 for a plain cheese and tomato sandwich! Also, bottled drinks are slightly cheaper in the shop than in the restaurant.
vicki worthington, Wed 30 Jul 2008
The roads leading in and out of this service station are a hazard, particularly in icy weather. They are not treated and we ended up on the M74 access slip road facing the wrong way after pirouetting on the bend and hitting the crash barrier. We were aware of the potentially dangerous road conditions but they were so bad they were like ice. No amount of careful driving was going to prevent this. Who is responsible for treating these roads!!! Don't go there when icy you might find it VERY expensive.
If you are open for business then you should ensure you have SAFE access to your premises, this includes slip roads.
David White, Thu 24 Jan 2008
Hamilton Services M74 is a 3 burger rated service area.
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