Tell us all about your experiences of this service area.
Nice one pal. Same happened to me lol
Jonathan Martin, Fri 4 Dec 2015
I work in a shop as well and so many people make the same mistake be misreading the promotion as it is actually only what's on that edge label and clearly tells you which items are available on the promotion. People should read before they buy. As for there being other items on that shelf they would of been part of a separate promotion. I don't understand some people why complain about this when you failed to read it proper and by refunded you 5.60 because that was the price of the 2packets of sweets . If he was to refund you the 1.60 then that's beacase there till was not updated and that product was infact supposed to be on offer but the shop was well within there right to it give it to you at discount price beacase you did not read the edge label properly, easy mistake you should of admitted you made the mistake and forgot it. Just to let you know you won't get anywhere with your complaint. Andidoubt wh smith will go under with out your custom
Lee scotingtonjko, Sun 25 Jan 2015
Pulled in To Hartshead services on the Saturday after Christmas (27th Dec). It had taken 3 and a half hours to get here from Southport, primarily due to weather and I think the Woodhead Pass being shut. My mouth was really dry and as I didn't want a drink because no more loo stops for a while, I decided to get some fruity sweets from W.H. Smith. On this particular shelf there was a range of 5 different packets of sweets with crisps on the rest of the shelf at the side of them. There was a ticket on the front of the shelf saying, 'Buy 2 for Ã‚Â£4.' The normal price being Ã‚Â£2.80 each. I bought a packet of Sports Mix and a packet of Yorkie buttons for my husband. Having bought a few other items when paying, the total amount seemed higher than anticipated. We walked to the side of the till as it was really busy, and checked our receipt. We had been charged the full Ã‚Â£2.80 for each packet of sweets. I went back to the cashier, who later said that he was also the manager, to bring this to his attention. He told me that the amount rung in the till was correct and came to the shelf with me. I pointed out the ticket to him to which he said that this offer only applied to certain products. He had to remove the ticket from the shelf to read what products that it applied to though, and it only applied to 2 out of the 5 that were on the shelf. Whilst the price ticket was on the shelf it was difficult to read what products it applied to. So out of five sweet products on this particular shelf the offer only applied to two of them, despite the price ticket being placed in the middle of all of the products, leading to an assumption being made. The manager did offer to make a refund on the sweets which I accepted.
Pity, as he refunded Ã‚Â£5.60 when in fact he need only have refunded Ã‚Â£1.60 for good grace.
Needless to say W.H. Smiths have now lost a customer throughout their stores and I will be forwarding this to The Rip Off Britain programme.
Jan Whitehouse, Sun 28 Dec 2014
After stopping off at Hartshead Moor service station for a bite to eat I decided to dine at KFC. I was greeted by a lovely girl named Sarah, who took my order. Whilst waiting for around 2-3 minutes for my order, I noticed another woman in a black shirt making very rude comments and acting in a discuising manner towards the girl who had served me. I can only describe the way in which Sarah was spoken too as bullying. I was appalled by the woman's behaviour and vowed to make this complaint and if necessary take it even further. Truely disgusting behaviour from someone who I am lead to believe is in a managerial position.
Andrew Taylor, Mon 7 Jul 2014
Absolutely shocking! When your tired and no money and finish a 14hour shift and its 2oclock in morning and im falling asleep on motorway. So I pulled over for some sleep and wake up to a patking ticket... are you mad?? Well government can pay my fine... if you want it.... tell someone who cares yeah! Thanks. Please dont come again!
Anonymous, Fri 3 Jan 2014
is this the awful service station who refused someone a cardboard box to contain a mother cat and small kittens that had been abandoned , if it is you... you ought to be ashamed withing hours of you refusing to help one small kitten was found dead and the mother cat has now moved the rest away so they cannot be rescued , i hope you are utterly ashamed of your service especially on xmas eve
anne hanton, Fri 27 Dec 2013
I would like to make a formal complaint....
I called into your services Hartshead Moor (near junction 25/ M62) (westbound), on Thurs 7th November/ 7.31am and ordered a traditional breakfast, along with toast and a coffee. I was asked if I would like toast with it, but was not told at the time it would be an extra 25p.... mainly a principal.
I then had to spend around 3-5 minutes searching for condiments/ sauce/ milk/ salt & pepper etc as everything was 'dotted' around your restaurant in different areas, and very dysfunctional to find.
When I eventually started to eat my breakfast, apart from the fried egg, everything was CLAY COLD. The bacon was disgusting, and like a piece of leather.. and I bent the fork in half trying to cut it - just like a piece of leather. The beans, hash brown, mushrooms & sausages were barely warm to start with. I looked for some assistance, and no one was about (only 2 other customers in the restaurant at the time) - so I decided to leave.
I trust this matter will be dealt with as soon as possible and replied accordingly with a suitable expanation. I think that for the money I paid, Ã‚Â£9.39 - I could have paid less with another retail restaurant coloured red, who cook their breakfasts "fresh to order".... and not just the egg.
Colin Nicholson, Sat 9 Nov 2013
Wonderful staff in W H Smith very helpful, he was a young tall teenager I think his name was Liam. Helped heaps went beyond the normal level of service in these places
Daniel Riley, Sat 7 Sep 2013
I had a broken windscreen that caused me to pull into your services (25th August 2013). I didn't have a smart phone, but asked a lovely man (maintenance)to help me. He gave me the Auto-glass telephone number and even came to find my car, that I was OK. He went beyond his job description, and I would like to thank him so very much. He was 5'8" with a beard and glasses. Staff that go the extra mile are really few and far between, please say a huge "Thank You" from me.
Helen Ogilvie, Thu 29 Aug 2013
Pulled into Hartshead Moor services yesterday to stretch our legs on a long journey. What a pleasant surprise, clean and bright service station and I couldn't believe the value at 'Eat In' restaurant. No extortionate services prices, but good well cooked food. I had half a roast chicken, with chips peas and gravy for Ã‚Â£5.00, there was so much food I could only manage half, all the dishes were priced at Ã‚Â£5.00 and there was a good selection, and all huge portions. Its renewed my faith in motorway service stations.
toni, Wed 8 May 2013
Open 24 hrs which is a bonus I now stop here when I'm passing heard it had been done up so had a look. Well worth the stop off.
Anonymous, Tue 10 Jul 2012
discusting!! after a long journey with my children i was getting served at KFC when i heard a resturant manager swearing and bullying members of staff! this is absolutly discusting, my children heard them. i am a regular customer and on p[revious occasions all staff seemed happy and great customer service, however, if this management is not sorted i will never be going to any welcome breaks. i do not expect to see this manager (sara) in the near future. once again absolutly discusting i do not condone bullying and i dont expect my young children to witness this. if i do see this manager on my next arrival i will be writing to head office to get this nasty peice of work out of a job!!!!
Anonymous, Tue 28 Feb 2012
this place has gone down hill over the years ,can not beleive the restuarant does not open 24hrs anymore ,at least you can rely on moto @ birch to give you 24hr service bypass this place
Anonymous, Sun 27 Nov 2011
Was heading back to Braford and saw the KFC sign and pulled in. Only to find I had to endure a short walk over the bridge, across the motorway. By the time I arrived at the other side, my legs were like jelly! As I stood in the queue of the KFC, which is right outside the mens toilets, the stench was unbearable! It just kept on wafting towards us. It stunk! One man who had joined the queue behind me, actually turned round and said the stench was making his eyes sting and had put him off his food! He turned and left!I mentioned this to the staff, who were very polite and apologetic, but also powerless, and directed me to the WHSmith store to file my complaint. I had wanted to e-mail the manager of that service station but no details were to be found.
Julia Hall, Wed 26 Oct 2011
Not bad, but not great.
Does what it says on the tin really.
Toilets are clean enough, food areas are fine and shop is ok too. Plenty of parking, for cars anyway, and easy enough to get a decent half hours kip if that's what you're after.
Petrol is very expensive though so best avoided - and be careful heading towards the motorway as the wagons have right of way and tend to fly on.
As West really, with a lot of parking at the rear of the hotel area. I'm sure they were doing curry specials last time i called but can't be sure.
Car Driver, Tue 19 Jul 2011
Called with 10 others in party. Food ordered was wrong. Re ordered food, waited and waited, although other customers served, but hadn't arrive when rest of party finished. Asked for and got refund, but had to wait for manager to do this. Gernerally poor, slow, and food that others were served was poor and semi warm. Not the best. Would hate to be back of the queue if a coach party arrived.
Barry Staniland, Thu 30 Jun 2011
Please convey my greatful thanks to the lovely lady from Starbuck's who helped me into the ladies,when she saw me struggling with a walking stick on on my sons arm,very friendly,she waited for me & delivered me safely back to continue our journey,not far but we had travelled from the Lincs.coast on Valentines Day. The young lady in the shop was also helpful & pleasant
mrs e lee, Thu 17 Feb 2011
Thanks Lesley. who surved my husband 31/08/10 with a map, and gave such good directions we finaly made it up to scotland, you will never know how glad we were of her lovely manner.Susan and Dennis.
susan gills, Mon 27 Sep 2010
I popped into to this service area for a quick coffee. The slip road back out onto the motorway was the seriously dangerous. The pot holes are more like caverns/ craters and I was shocked as I had to dodge my way through. I have since found a slow puncture in my tyre wall! Quite furious!
ANDREW NIEDZWIECKI, Fri 12 Mar 2010
I have used this service stop for a number of years and have grown to expect a high standard of experiance when visiting. The last six months however there has been a marked change.The main problems, quality of staff, lack of staff and hygiene standards of staff. As a genuine regular customer I have not been able to find anyone on site to express my concerns so I will now no longer use tha facility, I might add that I have heard many other people over the last six months expressing the same opinion
David, Fri 5 Mar 2010
Facilities are clean and well maintained. Only disappointment was the experience with the old lady (staff) who was very rude to us at Coffee Primo. We bought coffee and were taking sugar & cups when she came rushing, shouting and demanding what we wanted. The cups were not clean so we were choosing an alternate cup. She snatched the cup from my hand and said that she will give it to me. Very surprised to see this kind of rude behaviour.
MS, Thu 30 Jul 2009
It was a bit annoying that I had to battle the wind and rain to cross the footbridge to get to the only side with a Burger King. Once there I was impressed to find that the toilets were immaculate, the seating area pleasant, and the Burger King staff far more friendly than I usually experience.
Rob Smith, Wed 6 May 2009
Hi, i parked up, filled the car with petrol and walked in to pay, when i came out the car had moved on to the curb and had four cones around it, i just cant work out what happened, was in a rush so i had to go, what the heck happened?
alia, Mon 10 Nov 2008
its only the days in hotel that is known as bradford south the site is known as hartshead moor
Anonymous, Tue 14 Oct 2008
Visited 13 September 2008Disabled parking spots occupied by cars waiting for fast food. No space for disabled. Vehicle occupants abusive when approached.No community policing in evidence despite notice indicating otherwise.Suggest proper patrolling particularly during busy periods
Henry Harris, Sun 14 Sep 2008
These services are signposted as Hartshead Moor and are called this everywhere else. Why are they called Bradford West on this site???????
Business Traveller, Wed 11 Jun 2008
I thought this place was called Heartshead Moor Services
Steve Bentley, Wed 23 Apr 2008
I was very dissapointed to find that they only had Burger King on the eastbound side of the services and that the footbridge across wasn't even covered. It was literally a bridge.
Callum, Mon 18 Feb 2008
I am meeting a friend from Preston here today and, this site was ideal for arranging a meeting place.A layout map would have been very useful.
SHANE RUSTON, Fri 7 Dec 2007
I must write to tell you of the wonderful service given to this OAP lady today....One of your employees in the petrol service station shop, was absolutely fantastic, and has made such an impression on me...SHE ASSISTED ME to get me to my destination ...Windy bank lane...please can you thank her so much !!!
Thelma Gaunt, Fri 7 Sep 2007
For the person looking for a contact number, 01274 876584!
Helen Guiver, Sun 19 Aug 2007
New toilets are fantastic and very modern with brilliant HGV showers, food was good if a little pricey in Eat In restaurant.
nicola rogers, Mon 18 Jun 2007
Why don't they put a shelf under the memorial in the foyer so people can leave cards, flowers etc
mo norton, Wed 21 Feb 2007
thers no number to contact this service station? come on put it on there!
carla, Wed 2 Aug 2006
Nice place but very bad car park. Lots of pot-holes and very bumpy. In serious need of re-surfacing work though.
Mike, Sat 29 Jul 2006
Wrongly named Bradford south or some times called Brighouse East.
Anonymous, Mon 8 May 2006
Hartshead Moor Services M62 is a 4 burger rated service area.
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