I worked at knutsford services for several months, and as an employee i would NOT reccommend anyone to attend this services. The things I seen whilst working among the resturant is discusting! The attitude that some of the collegues had, is discraceful! The prices are discusting, whilst working there the amount of customers that came and complained to myself about the prices was unbelieveable, I understand its a service station as i worked there myself but it is stil discraceful. Very un-hygenic! I do not recommend anyone to go to the services, especially not EDC resturant. I had an incident with bacon fat whilst on shift and it took my manager 1 hour to get me to a first aider, my eye was swollen and the manager was not bothered at all, he was more bothered about his customers being satisfied than his employee. This is not what i want when i go to work, that could of really injured me! It is discusting!

Ex Employee., 5 February 2012

Lovely site lovely staff the man in the edc restaurant was most helpful his name was roger excellent tikka which made me from fresh chicken in the back of the restaurant was very tasty!! And not just the food! Get this guy on masterchef although he wouldn't tell me his ingredients he used to make his fresh tikka will be back now everytime I pass! Thankyou for my truely delicious bargain food huge portion size !! See U soon roger and everybody at Knutsford.

Ben x

ben worrall, 24 January 2012

On Tuesday 6 December i Called in for breakfast. After waiting for an age to be served i looked through the service hatch into the kitchen area to see a member of staff (with bare hands) handling raw bacon onto a grill.

As she walked around into the service area i watched her wipe her hands on her pinny...... .I asked for 2 pieces of toast. To my absolute horror she did not wash her hands but proceeded to take bread from a packet and place it on the toaster. When i challenged her she replied "Ive wiped my hands" !!!! yes on your bloody pinny without washing them first!!!! needles to say i walked out. it was only later i thought i should have asked to speak to the manager,

Surely hand washing is the very basic of food hygiene, even more so after handling raw meat.

This service station is under staffed and dirty. Do not use.

angry, 11 December 2011

Its gets better on the 18th October I parked paid my £15 pounds to park and hey I got a fine. I have claimed my expenses work dont keep the receipt and the services have no record.

Magic just magic

SImon, 15 November 2011

Honest to god. I thought i'd been transported back to 1973. I've seen squat toilets in Arabia more hygenic than this place. Seriously.
I'm not a whiner and will always cut people slack....but even if god himself rested on Sunday, he refused to stop here!
Avoid. really. just avoid.
Carry on a bit. It's an absolute hovel. Must be one of the most dispiriting places in the world to work too.

Lee, 11 November 2011

This place needs a serious overhaul. From the broken front door, to the filthy gents toilets, which were swimming in urine, with many unflushed toilets and no soap in the dispensers. Nauseating. This is Britain, 2011. Sort it out. It is a complete health hazard. In addition, the BK "restaurant", a rip-off joint in which the food is only just edible, if it is warm, was understaffed, resulting in an unacceptable waiting time, bad queues, and no clear tables. The problem was so bad that both food bins were overflowing on to the floor, there was food and litter on all the tables and underneath them, and there were bluebottles buzzing around our heads as we ate. In October. Oh, and a member of staff was asleep on the decking outside the window. A disgraceful venue, I will never stop here again and I will ensure all my acquaintances know of this experience. Hopefully you will shut down and spare the public this disgusting parody of a service station.

Robert, 29 October 2011

We made the grave mistake of thinking it would be possible to get a decent, hot evening meal at this pathetic excuse for a service station. Two Burger King outlets (I would have thought one was too many) with their repulsive food and a place called E.D.C. (it even sounds like a stomach complaint) which, apart from chicken curry with a nasty smell, was selling chips and junk ... except for fish which, wait for it, was not available!!!! What a joke! This was on the day that the government was backing off from regulating the public's intake of unhealthy food and exhorting people to take this responsibility for themselves. Fat chance of that with choices like this. Will anyone do anything about this? There should be a health warning sign at the entrance to this service station "Purchasing and consuming the hot food from this service station can seriously damage your health".
We ended up getting sandwiches from M&S which were fine but not what we wanted.

Michael, 16 October 2011

I have just received in the post a lovely fine from Knutsford Services. Thankyou very much, for allowing me to spend my money in the services for a business meeting in Costa Coffee.

My clients were late due to a traffic jam, so despite me trying to give my business to someone I have been punished with a fine of £50.00

This is frankly robbery!! If I can prove I had spent money in the service station that day then I should not have to pay a single penny as I was clearly working within the goodwill of the service station.

At no time was I given the option to pay a lesser amount by anyone at the services.

Frankly this is no more than a scam and yet again these parking fines companies are shown to be the money grabbing cowboys that they really are!!

A DISCGRACE!!!

RICK, 13 October 2011

I would just like take this opertunity to say a big
Thanks to all the pleasant staff at knutsford services
From the nice food to the immaculate showers and facilities. I stop here regular and notice one guy in perticular who i now know to be humberto, I found him to be very helpfull and pleasant, I see him doing numerous jobs from cleaning showers to tidying the truck stop.I really do not understand where the negative comments are coming from as I find no faults at all. Many thanks. Irish ryan

Ryan, 8 September 2011

Made the mistake of falling asleep in Knutsford services car park. Cost me 50 quid. Damn disgrace! Car park only half full anyway. Hardly surprisng if this is the reward for using the services right enough. Pitty the services didn't have as efficient a system to record who is a paying customer or not. May be then I could have got the £15 fine instead of the £50.

NEVER AGAIN!

J Hardie, 11 August 2011

Last week stopped at Knutsford Services at 0600 hrs as I have done for many years. Long journey, very tired. Fell asleep. Woke up. Went for the usual very expensive below average breakfast. Back to car. Drove off.

Woke up this morning. £50 parking fine on the mat! ( Oh, and a £1.50 card payment cost as well from their repulsive henchmen, CP Plus ltd, when you try to pay. ) They, very kindly, would have reduced the fine to £15 if I had kept the ill served breakfast receipt.... CIVIL OF EM!....as, "it is not our intention to charge Moto customers" ,they say.... THATS A FUNNY ONE OLD LOVES!
Dick Turpin was hung at York Race Coarse for this type of behaviour. Seems Highway Robbery is perfectly legal now.
Most expensive sleep and breaky I've ever had!

Try reducing the ammount of signage on your premises then PAYING CUSTOMERS may notice the important notices. Like, "stand and deliver." etc.


KNUTS TO KNUTSFORD!!!! and CP Plus ltd.

DT, 11 August 2011

Stopped off heading North last Thursday to use the facilities. I was surprised how small the services inside actually were. When using the toilet the entrance was only big enough for one person to get through at a time. Also was not impressed with the staff at WHSmith who seemed to disappear when the queue was building up. 10 minutes to purhcase a drink. Will avoid next time.

JB, 25 July 2011

On The 24th July 2011 i visited Knutsford services.
I find it a practical place to stop and use the facilities.
There is no such thing as the perfect site but i find it operates to an acceptable standard.

To those who feel unfairly treated by the parking issues i would ask you to realise the parking areas is nothing to do with the services itself.
It is privately owned just like many parking spaces in our town and cities - no dofferent than parking at say for example the trafford centre or liverpool docks - there are rules so try checking them out so you know what to expect.

On this particular day i visited the services sadly there was a major accident on the M6 just a few hundred yards or so past the services exit.
Traffic had been stodd for at least half an hour before i decided to head for the exit sliproad.

Having driven as far as i could up the exit sliproad i parked up and simply waited until this awful incident had been dealt with.
All the traffic at this time waiting to move for about 2 hours or so were the luckiest people in that place.

As i sat there and saw all sorts of emergency vehicles use the hard shoulder to reach the injured i thanked god i was not one of the injured or worse killed just a short distance along the motorway.

In the grand scheme of things i think and indeed i know for a fact i would accept a parking ticket or a even a clamp versus what fate those poor people in the accident found themselves in.

The point?
be grateful for what you have, dont drive stupidly, more consideration and less driving like you own the road can saves lives including yours and mine.
the price of a ticket??? what price your life !
Drive safely people and may you never end up like those on the m6 did.

ps......my mum was with me in the car - july 24th is her birthday

Stuart, 25 July 2011

Hi Went to this service station on saturday 16th July 2011 and would not go back. Asked the guy behind the counter what kind of fish it was they sold. Said he didn't know. The other guy said I think its cod.So the first guy said its cod. Surely they should know if they work there. Ordered meals and was charged £2.30 for a coke (£4.60 for 2) These drinks are advertised as being 99p each with your meal. Had to point it out to the guy who served me. Asked for vinegar for my chips only to be told that they don't do vinegar. Sell chips and don't do vinegar. First I've heard that one. Well done to the worker who got us some vinegar from Burger King. To cap it all they had run out of napkins and were offering people bits from a roll of blue paper towel. Nothing compared to Westmoreland Services where the food is excellent and very well priced. Every service station should be like them

dobbsydotcom, 19 July 2011

The parking clamper people seem to think a car towing a trailer is a lorry, clamped me and made me pay 125 quid to be released. Definately will NEVER be visiting here again, its legalised theft and they do not listen to you, they told me I should park in an HGV bay but they were all full, so when I parked in the caravan bay (which is also a car towing a trailer, right?) they clamped me.

Totally disgusting and I will do all I can to ensure they lose trade.

Dan, 22 June 2011

Never seen so many rats fighting over a burger that had been dropped on the floor as i did yesterday morning! absaloute disguisting!! im suprised environmental health haven't shut this rat home down!!

anonymous coward, 16 May 2011

I Have just paid for the most expensive cup of coffee going, My husband who is a HGV driver called into the services at Knutsford, only to find TWO vehicles pulling caravans parked in the HGV bays, he pulled in to an alternative bay - which he and other HGV Drivers have done on numberous occasions, went to the gents, and picked up a take away coffee. - taking some 05 - 15 mins tops. When he arrived back at his HGV he found a penalty stuck to it, £50 increasing to £120 if not paid within a time limit. My husband went and enquired why the caravaners had not received a penalty for being in the HGV bays only to be informed that it has nothing to do with the staff based at knutsford- but an outside agency and that there was nothing they could do to help or assist.

I would like to say that my husband and his friends have used knutsford services to both eat, drink and fill their HGVs with some 350 litres of diesel over the past number of years but you may rest assured, he and they will not be doing so in the future.

Yours a very angry wife!!!!!!!!!!!!!

C Mckeown, 3 May 2011

Hi visited M&S yesterday 12/03/11 At first a nice warm welcome from a young chap dressed smartly with dark brown hair. Then i was nearly bowled of my feet by a lunatic flying around the corner with a 6 foot + green stack full of produce! The person pushing this stack was also wearing a shirt around his 30s and had mousy brown hair, He was not welcoming and just shook his head and walked off!! would not shop here again DUE TO THIS STUPID MAN WHO NEARLY INJURED ME HE LOOKED LIKE THE STORE MANAGER AND WAS WEARING A NAME TAG THAT READ STEPHEN IF I REMEMBER CORRECTLY!! STAY WELL CLEAR GUYS!

Unknown, 13 April 2011

At a cost of over £20 my family and I visited Burger King for our evening meal. One of the three burgers was cold and I returned it to the manager for a replacement, this was supplied FOC and with an apology. Our main concern was the overall cleanliness of the restaurant, there were food remains on tables, chairs and walked in to the floor. The table had a promotional triangular card and stuffed in the centre was more waste, the bins were so full that we had to leave our tray on top of the bin at the instruction of the member of staff on duty. The overall standard was very poor both from the staff and the environment.

Tim Hurlston, 11 April 2011

Stopped at services to take a break..."tiredness kills".
Got a letter demanding £80 for overstaying parking.
I've never known other service stations with a minimum time allowance to park.
It was confusing which was the parking for Travelodge & which for the Moto.
Did NOT see any sign saying we will charge you £80 if you overstay, or that you could pay in the moto if you did
I wouldn't have parked there if i had !!

ps...the car park was half-empty. I don't see how they can justify the amount they are trying to extort.
If they want to pursue the payment in court...let them.It will cost them a lot more in the long-run...
The letter was also very threatening

m davis, 7 April 2011

£35-00 to park your car SCANDALOUS it's a wonder you get anyone to stop. I was going to pick your service area for the start of a private coach tour but in no way would I ask anyone to pay these car park prices, but it say's all about the UK it's just GREED with a capital G. Will arrange carpark at Manchester Airport and pickup there. John Wright

John Wright, 13 February 2011

My husband regularly goes to manchester with our 2 children 8 and 10 year old and does stop at the service station. Last weekend he went to Manchester and on the way back stopped for half an hour and was home 11.20pm, I know this as I made a point of checking the time and was annoyed that our children have school in the morning! Today he has received a parking ticket for parking their for 3 hours and 51 minutes! and apparently he arrived there at 12.49am and left 3.41am - He was fast asleep at home, its rediculous, well we definitely will be putting in an appeal and he wont be using that service station again - they should get their facts right!

gaz, 11 February 2011

This is a very well presented latrine with many stunning features, that are well presented and maintained by friendly and helpful staff. I found that the the cleaning schedules were kept to as the mess I left was was cleaned up by my next visit since the the last cleaning time had passes.
I look forward to the winter season change of menu as well, when I hope to see some inspired selections on offer.

yours sincerely latrine user.

latrine user, 28 December 2010

Excellent customer service whilst shopping in M&S was called Sir twice. You don't even get this service in M&S on the high street.

Toby, 12 December 2010

Hate people putting negative reviews!! I stop here all the time and have nothing bad to say. Great food especially the Chicken Tikka with chips!!
Very clean loos especially as there are always cleaners around. Good impression I'd say. Don't mock it until you've tried it.

Paul, 1 December 2010

This was my first (and last) time of using these 'services' they are very unwelcoming and deserve to go bust. As you drive in it feels like you are entering a 'Big Brother' film set with cameras everywhere and a notice which tells you your registration number has been recorded (very sinister!)

Well, if anyone is lucky enough to read this BEFORE erring from the lovely M6 then I feel this note isn't wasted. I must say I wondered why the car park was nearly empty - now I know !!!!!

Gerry, 4 November 2010

I stopped at Knutsford yesterday and went to the WH Smith unit, the staff went out of their way to help me find what i wanted,the only pain was the make up sellers at the door,overall i would stop there again.

Nat Forster, 11 October 2010

A great service station, although they don't make it clear where you're allowed to park.
I always stop here! I don't know why the hell this has such a bad rating! It's the best service station in my opinion!
I love all Moto's

Adam, 9 October 2010

I'm afraid I have to agree with a certain Welshman that if you happen upon Knutsford Services in the small hours, there's not much to do except have a nervous breakdown. Not an award winning mince pie in sight though I did enjoy a happy hour or two sitting in a nice folding chair and making scary faces with my torch-with-the-power-of-a-million-candles!
That said, the ladies toilets were spotless and I pressed the smiley face with gusto as I left, feeling triumphant that I'd done my bit to compliment Knutsford Services.
And Mark Robertson looks like a welcoming manager, though there was no sign of him when I was there and naturally I was devastated by this.
To be honest I only popped in on my way back to Devon to pay homage to my favorite comedian and it was worth it for the giggle.
Thanks Knutsford Services. I've been to worse service stations!

Ruth, 6 October 2010

I lost my wallet at this station after getting married so who ever found it I hope you do the decent thing and hand it in to a police station, or you send it to Street, Somerset police station. I just want my wallet back please.

Bridegroom, 5 October 2010

I wanted to inquire about a missing pair of spectacles which may have been left at Knutsford southside on Thursday afternoon. I rang the number given on the Knutsford Services website at 6.20pm tonight, Friday. There was no reply. If there is no mangement on duty at this time, then perhaps an automated message might have advised when the office is again open, but there was absolutely no response. For a motorway service area open 24 hours, I think this is a serious oversight.

Allan Muirhead, 17 September 2010

I got a clamp 2 years ago £250
I did fuel up 2 times a week. No more.
I still call.but just to get EVEN.

Mr d jones, 10 September 2010

Driving south from Scotland pulled into service station hoping to find accommodation for the night. No indication of where to find hotel. Asked at petrol station and was told to go through 4 no entry signs. we ended up back on the motorway before trying again - and then wished we hadn't. DO NOT STOP HERE. IT'S THE WORST SERVICE STATION EVER AND DO NOT ATTEMPT TO FIND THE HOTEL IF TRAVELLING SOUTH

Meg Evans, 15 August 2010

I know that Moto have an appeals process for anyone who feels they shouldn't have received a parking notice. If you or someone you know has been a customer or fallen asleep and a parking notice has been issued, log onto the moto web site and get in touch with them. They also have a duty manager available who can deal with any customer concerns or queries before you leave site.

Heather, 11 August 2010

£80 for eighteen mins' over the two hours. However, there loss I've banned all my employees from using any MOTO services unless in an extreme emergency. Current staff levels circa 120. Also no client meetings which were around 6 -8 per week

Bill Sinclair, 16 July 2010

To put it simply, DO NOT USE KNUTSFORD SERVICES. If you're heading North, stop at Sandbach and if going South stop at Lymm services (Jnc 20)

PN, 7 June 2010

We called at Knutsford on the way back from holiday. I had my 93 year old mother in the car. Disabled places were all taken, except for those that you had to pre-book even though they were empty. I took my mom to the disabled toilets and couldn't believe how low the system was for her to get down and get up. It was far too low for an elderly person to use. Even I had a job and I'm not disabled. Perhaps this can be taken into consideration and rectified. The hotel we used on our holiday, catered excellently for the disabled, perhaps you could take a leaf out of their book.

Mrs C Bull, 4 June 2010

Terrible staff, terrible food, terrible coffee, want to know why people are being harsh? It's because your establishment is terrible. EDC is a joke I will go hungry next time.

james kightley, 26 May 2010

I to have received a Parking Notice for parking on private land. Fair enough you may say, except I had paid for the privilage already through a very complicated process in the first place!

It seems MOTO employ a heavy handed subconractor to monitor their parking. I wonder how many people have been to worried and just paid the fine.

All in all a very unpleasent insident and I certainly wont be taking the risk again.

Paul Ackerley, 10 May 2010

pulled into the services on the 4/4/2010 for a nap as i was on the way upto scotland from gloucestershire. time spent as the services 4hours39 minutes and 36seconds.
apparently i parked on PRIVATE PROPERTY and have recieved today a fine of £80.00
required payment in 28days..
Well it sounds like its a GREAT service Area to Park NOT !!!
what i;d like to know is How the heck can the DVLA issue details of my vehilce..
isnt that Invasion of privicy ?
Ill shall stay well away next time form ANY MOTO service area

Mike, 14 April 2010

I was amazed by the cleaning process in the toilets the other week! I noticed the big countdown clock and decided as there was only 6 minutes left to go i set up my directors chair and prepared myself for an amazing show! Huzzah for a great performance! I slapped that smiley face with pride on the way out!

Barry Ross, 13 April 2010

I don't get anger. Get even.
Pass every week.

Mr D Jones, 9 March 2010

I would like to point out at how clean the toilets were on my quick visit, and would enjoy viewing the process of these wonderful cleaners.

Mr Jones, 17 February 2010

I know that Moto have an appeals process for anyone who feels they shouldn't have received a parking notice. If you or someone you know has been a customer or fallen asleep and a parking notice has been issued, log onto the moto web site and get in touch with them.

Heather Eilbeck, 16 February 2010

i was playing the machines and i put a not in and it ripped it in half leaving half inside the machine....2 months later i still have not recieved my money back

benjamin lockett, 15 February 2010

What is the point of having 'Tiredness can Kill' road signs to promote safety on the roads, when at this site it is seen as a licence to print money to charge for parking!

Stopped here last night but on seeing 2 men with clamping equipment in the car park drove off to the next services

Gary Farrimond, 13 February 2010

I work with a company that operated a large fleet of cars and vans,we use knutsford for meetings and meeting up. I now have a £80 fine. I will make it my business to warn and prevent the use of this "rest facility" in the future. NO GO MOTO!

Jim Crabb, 23 January 2010

Mark Robertsons personal photographic welcome was fantastic and the award winning mince pies at Ritazza were second to none. I, like many others feel that some 1 million tog duvets would enhance the range. 2 candle torches are also a worthwhile consideration.

Peter Leonard, 8 January 2010

If anybody thinks management takes notice of there own w site. Well they don't.
I would put upto £500 of fuel at a time here but no more. While getting a burger, it cost me £250 fine. Not serprising people put concrete down toilets. They make more from fines then over the counter.

Derek jones. , 6 January 2010

Cramped parking and generally miserable looking!

Rod Adams, 30 December 2009

Pulled in here to change my son's nappy. The room had a very strong smell....which I realised was lillies! There was a glass vases suspended on the wall over the changing mat where the babies lie! Surely there is a Health & Safety issue about having a glass vase in this position, especially full of lillies which have both a pungent smell and very loose pollen that could fall onto a baby's face! Also, I set the hot tap to run when I started so I could use warm water and by the time I had finished, there was still no warm, let alone hot, water! Very disappointing and worrying experience..

Emma, 27 November 2009

this is the worse services on m6, we as a haulage company park there just 4 a 15 min break, so we can ring our office 4 collections,u cant park,caravans park in our wagon area, do u see them getting a parking ticket or clamped and they have ther own spaces, the sign says only hgv emergency parking now at knutsford, why dont they just shut it down or knock it down, useless services, we go pops now or sandbach

flub `aka` mark, 25 November 2009

Crap services !! horrible place
hope someone bombs this sh**hole soon !!
what an unpleasant place and experience - rip off britain at its very worst !

brian smithe, 21 November 2009

i had just driven from the highlands of scotland, the rain was very heavy and the conditions were poor due to spray from the road surface . feeling tired i pulled into knutsford services, had a sleep, something to eat and a walk around the shop. feeling refreshed i carried on with my journey total time at knutsford three hours , the bill through my door today £ 80 . THIS CANNOT BE LEGAL the services are to promote rest while driving long hours, to prevent accidents, has anyone out there challenged this robber and what was the result would love to know. at least dick turpin had the decency to wear a mask .

barry horsfield, 15 September 2009

G..Relating to money, as an employee there, its the cashiers responsibility to check for fake notes and we do get them. Scotish and Irish notes are legit tender but they are not widely available in England hense we don't see them a lot. Don't take offense to us checking your money, its our jobs at stake.

.., 3 September 2009

I purchased 3 "coffees", 2 "hot chocolates" AKA boiling hot dish water, and 3 very small cakes from Ritazzi for £16.00 on 10th August.
Quite simply the worst coffee I have ever tasted, and my kids couldn`t finish the hot chocolates.I`ll take a flask next time, or go thirsty.
Why do we put up with this rubbish?
I travelled 2000 miles through France last year touring and the 1 Euro coffee machines at every service station knocked spots of this junk.

Barry Mansell, 10 August 2009

Pulled in to have a meeting with 3 business colleges, there just over 2 hours, spending money in their restaurants and coffee shops, come out and 2 of us end up with a £85 parking charge. I’ve met loads of people there over the years; sadly this was the last time. In future it’s now banned for myself and our staff to use it and I will simply drive on and spend my money somewhere else. They may have made £85 from me, however it’s going to cost them a lot more in lost business from the sheer amount of blogging I’ve done on it and people avoid the place.

Matty, 13 July 2009

DO NOT USE THIS SERVICES!

I have been using this services for meeting business colleagues and between us all, we must have spent over £1500 on meals and drinks.

I have just got a £80 fine for parking in the car park!

Its not enough for them to rip you off with their prices in the cafes etc... now they want to fine people for just parking.

stay away!

Ray Newland, 10 July 2009

Stopped off as I was alone driving back from scotland, and very tired, pulled up into moto knutsford and had a nap as my driving was effected, back at home and now with a £200 fine. I pulled in here to ensure I did not cause a accident on the motorway, so if this service station does not allow this, then the police and accident units are going to have a busy job.

carmen, 27 June 2009

This place is a joke- pulled in today in my lorry. The lorry park was full so i parked in the coach area. Went in to use the toilet and when i got out i was clamped. Cost me £250 to get released. I told the guy who clamped me that the lorry park was full and he said "yeah, i know. We were watching you" So they waited on me to make a mistake and got me for it. Surely someone should manage the site a little better and employ someone to direct people if car parks are full rather than simply watching them and clamping them. A licence to print money. Conmen

Colm Mallon, 6 April 2009

Spread the word to everyone pulling a Caravan - DON'T STOP - keep moving. WE ARE NOT WELCOME HERE.

Tom Sleight, 23 March 2009

Travelling home to Scotland with two children under 1 we fouond these services to be well below average and in fact quite disgusting. The baby change facilities were terrible and in a bad state of disrepair, we could only find 4 highchairs all in use of course in the restaurant so had to feed our children on our knees. I appreciate it wa the start of half term but 4 clearly isn't enough. The microwave provided for warming baby food was filthy as was the area around it. I shall certainly choose my services carefully for my return trip back tomorrow and I won't be stopping at Knutsford.

Pamela Brown, 18 February 2009

EDC Ltd at the The knutsford services is pathetic. There is no customer service to speak of. If I were you I'd starve before visiting this place again

Peter, 23 December 2008

Very concerned wagon driver just doing an honest days work cost me £250 to go to the toilet as the cowboys clamped me. Its nothing short of what Dick Turpin used to do HIGHWAY ROBBERY, in my opinion its the Moto services fault for giving the contract to these CPS Cowboys. I will be writing to the manager.

Martin Anderson, 7 December 2008

on friday evening 28 nov i orderd 2 coffee i was short changed of £10 the till was checked it was said it was down by £7 they had my name and phone number no one has phoned this is bad i will never go to cafe ritzza again i am very dissapointed with this, this is not the way you treat people.

kath jones, 6 December 2008

stopped here for a 2 min toilet break. came out to see my truck had been clamped !! £250 fine !! In no way did i park it in a dangerous way or left it obstructing other vehicles. wrote a letter of complaint but got no reply !! What a pair of tossers the men who clamped me are.... i just hope someone knocks them out !!!!!!

jay, 4 December 2008

i will not stop here again as i went to toilet for a piss and got clamp and cost 250.00 pounds (by cps cowboys) and who cps and why are there employee them and i am taken it further but i wish that the manager will get back to me or if someone knows the manager name email me thanxs or head office for this serviceses as does not deserver our services from wagon driver

robert mountain, 26 November 2008

two drivers of trailer stoped and parked between 2 trailers without drivers in. there stopped only to use WC.(10minutes), while they been inside of MOTO, they got clamp from CPS(dont know the reason because others trailers did not).so after 30 minutes tried to explain whole situation to CPS men, that they did not do anything wrong, they parked and done the same as other trailers/drivers...CPS said that drivers have to pay 250£. otherwise they will wait 6hours and after that they will take vehicle for storage and it will cost more then 1000£.after all CPS gave all documents to drivers with uncorrect time of parking...all internet sides, all informations on the road is telling 2hours free of charge... so...please let me know, where can I sent all the pictures were taken, documets and who will be in charge of this case, cos I will not leave it like that.thank you very much

Monika Brlejova, 5 November 2008

NO HGV ALLOWED.
My friend has just been clamped and fined £250.He only stopped for a cup of coffee!!!!!!!

willh, 4 November 2008

Right. for a start the car park is nothin t do wiv moto. they used t charge somethin like six pound so lay off. its a private company. any problems with that find that company and take it up with them and lay off the staff.

Chris Appleton, 10 October 2008

£30 to park for 10 hours!!!!!!!!
Plus the machine expects you to have sufficient pound coins. If not you can spend 10 minutes on the phone registering your credit card and then by charged any extra 20p conveniency charge.

Cathy, 31 July 2008

must say. the comment are a bit harsh. myself works there and the staff i work with are fun and helpful. whats everyones problem.

Chris, 30 July 2008

Chrisa Herring: you're supposed to supply the voucher WHEN ordering, not after

its not the employees fault if you can't get it right, and being franchised they can decide which vouchers to accept.

anonymous coward, 17 July 2008

Stopped for a toilet break & to get some fuel and wished I hadn't bothered. The toilet facilities were filthy, yet this seems to be a feature of many services late at night/early morning I have noticed these past months.

Gary Farrimond, 2 July 2008

Recently stopped for a break and thought we would have a B.K on having some discount vouchers, ordered the food and paying for it then was told on presenting the voucher that they are not in the promotion and thye manager said basically hard luck you have paid for it now BAD customer service

Chrisa Herring, 10 May 2008

Check out the parking prices. A ripoff in anyone's books.

anonymous coward, 16 March 2008

If it's daytime, you're much better off leaving the motorway at J19 (about quarter mile from the services) and heading 200 yards towards Chester to drop into the farm teashop or the Smoker pub for a meal/refreshment. We do it every time, cheaper, friendlier and much nicer food.

Clint, 25 November 2007

Stopped here just before Christmas. Moto facilities and food were awful (no one was buying), only saved by buying samdwhiches in M&S. Bought coffee at moto facility it was a ripoff

Bill Smith, 1 February 2007

would you please put a simple sign to direct people of an older disposition out of cafe to south or north car park because i nearly had a heart attack thinking that my car had been stolen. i was not the only person within 5 mins that had gone down the wrong staircase and had mistakenly found themselves on the wrong side. when mentioned to your manager she couldnt even be bothered to have a conversation with me all she was interested in was talking to her mates in staff. please reply back a.s.a.p i want an explanation.

mrs kathleen marsden, 4 December 2006

Is it standard policy for staff in Marks & Spencers to scrutinise money handed over by Scottish people. I handed over a Bank of England £5 note to pay for something and as soon as the lady heard I was Scottish she investigated the note as if there was something wrong with it. The person who was in front of me did not receive this treatment & they were English. Very annoying!!! However I did hand over a £20 Bank of Scotland note to pay for hot food and there was no problem at all. I had a good laugh with the lady behind the till. Restored some of my faith!

g, 21 October 2006

Excellent for having a M&S simply food, toilets clean

richard inglis, 18 June 2006

Car park was tight & cramped... but the staff were friendly & helpful... Stopped to withdraw cash... no problems there... then popped in for some cookies and to use the toilet facilities...job done!

Lee2756, 16 March 2006

Unfortunately, the food at the Burger King was the worst I have come across at any BK - stale and wilting and I generally prefer BK above the other FF giants.

Neil Turner, 31 December 2005

These are my least favourite services. Parking is cramped and poorly designed, usually crowded, at least is has a Burger King.

Malcolm Coghill, 19 September 2005